Software

Screen Repair Business Manager

Operations console for service businesses

Client: Spokane Screen Repair

Kanban-style job board with drag-and-drop workflow management across pipeline stages (New Lead through Completed), showing per-job revenue estimates, AI conversation status indicators, and automatic stage progression - turning chaos into a visual production line.

Screen Repair Business Manager mobile view

The Challenge

A growing screen repair business managing hundreds of leads across phone, web, and API sources had zero visibility into pipeline value, lead sources, or conversion rates. Scheduling, follow-ups, and job tracking lived in separate tools.

Our Solution

A unified operations console with real-time pipeline analytics, lead source attribution, geographic heat mapping, kanban job board, automated AI conversations, and GoHighLevel CRM integration - all in one dashboard.

The Results

Complete pipeline visibility with 416 tracked leads, 99 active opportunities, and real-time revenue tracking across 5 pipeline stages. AI-powered automation handles initial customer conversations.

Project Deep Dive

▸Kanban-style job board with pipeline lanes organized by repair stage and drag-and-drop opportunity cards
▸Contact management with search, full address display, tags, total value, and last activity tracking synced with GoHighLevel
▸Two-way SMS messaging interface for direct customer communication
▸Calendar scheduling and appointment management for technician dispatch
▸Dashboard with real-time stats, activity cards, and revenue metrics
▸GoHighLevel OAuth integration with secure AES-256-GCM token encryption and automatic refresh

More Screenshots

Customer contact database with phone, email, and visit history synced from GoHighLevel, featuring inline status tags, creation dates, and one-click communication actions - keeping every customer relationship organized and accessible.

Unified customer messaging inbox consolidating SMS and chat conversations with threaded history, timestamp tracking, and quick-reply capabilities - enabling rapid response to customer inquiries without leaving the platform.

Visual pipeline automation builder with stage-by-stage workflow logic, automated trigger definitions, GoHighLevel sync integration, and clear action descriptions for each pipeline transition - replacing manual follow-up with systematic, repeatable processes.

Appointment scheduling calendar with multi-type event filtering (Delivery, Installation, Measurement, Intake), team member views, and GoHighLevel sync - coordinating field crews and office staff from a single calendar interface.

AI agent management console with 4 purpose-built conversational agents (Admin Assistant, Collections, Intake Handler, Lead Fielder), real conversation metrics (29 conversations, 34 replies), self-training toggle, and contact memory - automating customer communication with measurable results.

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